KHALEEJ TIMES, Tuesday, Dec 29, 2020 | Jamadi Al Awwal 14, 1442
DLD launches Initial Inquiry initiative in cooperation with Dubai Courts
Emirates:
The Dubai Land Department (DLD) has launched a new initiative titled
‘Initial Inquiry,’ which was implemented through joint cooperation between
the Legal Affairs Department and the Real Estate Development Guarantee
Account Department.
The initiative was also launched in cooperation with the Implementation
Department, Real Estate Trust Account Development Department, Case Execution
Management, and the Lawyers, Experts and Translators Affairs Division at Dubai
Courts.
The launch seeks to achieve a number of goals, foremost of which is the
facilitation of necessary procedures required for sending inquiry letters about
a debtors’ money between Dubai Courts and DLD. The development came after DLD’s
specialists had studied the status of the letters, the steps necessary to
implement them, and the time period for their completion. Based on this, it was
found that the number of negative inquiries were twice as much as the positive
ones, and the time taken to complete a single inquiry averaged from five to 15
minutes. Additionally, the steps relating to the inquiry procedures about a
debtor’s real estate takes a long time.
Sultan Butti bin Mejren, director general of DLD, said: “We launched the
‘Initial Inquiry’ initiative to keep pace with the rapid changes achieved by DLD,
thanks to its reliance on the latest technologies to get rid of routine
procedures across all our stakeholder operations. This initiative represents our
utmost keenness to respond to stakeholders’ suggestions and to initiate
effective communication with them to meet their needs efficiently and quickly.”
Bin Mejren added: “The aim of developing and presenting this initiative was to
save customers’ time, effort and money in pursuit of their happiness. DLD is
constantly conducting the studies necessary to overcome challenges to derive
proactive solutions for them. The time required for initial inquiries now ranges
from 15 minutes to no more than several days. This has been achieved to
consolidate the confidence of customers and establish a principle of
transparency in all their transactions.”
Taresh Eid Mohammad Al Mansouri, director general of Dubai Courts, stressed the
importance of the role of strategic partners in implementing the mechanism of
the government accelerator system for the direct electronic implementation of
judgments and decisions. This mechanism actively facilitates and speeds up
procedures for implementing judgments, increasing their efficiency and reducing
their implementation time, through the execution of joint initiatives between
government entities that lead to an increase in the percentage of customer
happiness. He commended the efforts of Dubai Land Department as the first entity
to implement the ‘Initial inquiry’ initiative, hoping that the rest of the
concerned entities would follow the example of Dubai Courts in this approach to
reduce time and effort on customers.
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