Kuwait: Kuwait’s Public Institution For Social Security (PIFSS) has turned to digital workflows after the coronavirus pandemic rendered paper-based processes obsolete, with 90 percent of the pension fund’s services now available online. The move towards online channels is attributed to a digital adoption strategy the pension fund has formed, PIFSS chief Mishal Al-Othman said in a statement, adding that “upskilling staff” is one of many initiatives that will help prepare the institution for a digital transformation.

The array of digital services allows applicants the convenience of completing all their transactions online, according to Iman Al-Ahmad, PIFSS’ assistant director general for tech affairs, who highlighted a “digitalization drive” on the part of many state bodies. She expected the push for digitalization across different sectors to continue for the foreseeable future, saying that digital technologies will remain a force to be reckoned with in the business world.