Kuwait Times, Sunday, Nov 22, 2020 | Rabi Al Thani
Kuwait pension fund sees digital adoption spurt
Kuwait’s Public Institution For Social Security (PIFSS) has turned to
digital workflows after the coronavirus pandemic rendered paper-based processes
obsolete, with 90 percent of the pension fund’s services now available online.
The move towards online channels is attributed to a digital adoption strategy
the pension fund has formed, PIFSS chief Mishal Al-Othman said in a statement,
adding that “upskilling staff” is one of many initiatives that will help prepare
the institution for a digital transformation.
The array of digital services allows applicants the convenience of completing
all their transactions online, according to Iman Al-Ahmad, PIFSS’ assistant
director general for tech affairs, who highlighted a “digitalization drive” on
the part of many state bodies. She expected the push for digitalization across
different sectors to continue for the foreseeable future, saying that digital
technologies will remain a force to be reckoned with in the business world.