KHALEEJ TIMES, Thursday, Mar 26, 2020 | Shaaban 2, 1441
Businesses ramp up services in UAE
Businesses in the UAE are ramping up their services, such as same day
deliveries, to ensure that residents are comfortable with the social distancing
initiatives that have been launched as a result of the Covid-19.
Rashid Al Ghurair, founder and CEO of CAFU, noted that residents are
increasingly looking to services that help them minimise the time that they are
spending outside their homes.
"The service and value that CAFU brings is innovative in itself, especially at a
time like this where healthcare experts are encouraging social distancing," he
said. "We understand that traveling outside their homes may not be the safest
option for many. Hence, with CAFU, you can be sure that your vehicle is always
fueled up without you having to travel. CAFU was designed as a contactless
service - our pilots can come and fuel up your car wherever you are and at your
convenient time, minimising your exposure to any physical contact while still
ensuring your car is always fueled up."
Eco-friendly supermarket chain, Grandiose, has also expanded its delivery-radius
and strengthened its delivery offering to include more areas, in a responsive
move to the surge in demand and to support global stay-at-home advice.
Olivier Latour, CEO of Grandiose supermarkets, said: "Grandiose's stringent
business continuity planning and responsive agility to unforeseen circumstances
has enabled us to continue offering same day delivery to customers, providing
the same level of uninterrupted service. Orders can be placed via the store's
Whatsapp or telephone numbers and through third party applications including
Instashop and el grocer. The chain has experienced exponential increase in home
delivery orders compared to previous weeks and noted an increase in demand for
sanitizing products, gloves, water, tissue, rice, pasta, and frozen food items,
in addition to meat products."
Latour added that Grandiose continues to deliver on its promise to deliver items
from stores to customers within a two-hour time frame, in addition to expanding
Dubai Marina Promenade store hours which is open 24 hours a day.
In support of guidelines to ensure public safety, Olivier assured: "Grandiose
has implemented safe distance markers across all checkout areas and is
controlling the flow of customers in store. These measures are in addition to
the provision of gloves, sanitizing solution and tissues at entry points to
every store. Grandiose is also ensuring that the health of their team members is
monitored through measuring temperatures regularly."
Similarly, James Michael Lafferty, CEO of Fine Hygienic Holding, observed that
there has been a noticeable shift in consumer behavior and buying patterns
around all hygienic products, including tissues, paper towels, and toilet rolls.
"Sterilized products such as tissues are now 'top-of-mind' as consumers buy
these brands to reduce the germ load in their home. Notably, Fine has received
sales enquiries for 20 million masks from over 100 countries in recent weeks,
with some individual queries topping two million units," he said.